Which Helpdesk Software?

Are you confused about which helpdesk software to use for you IT company?

Below is the list

Vision Helpdesk

ZenDesk

Kayako

Hi, I'd like to use a web based helpdesk call logging/ticket system. I've looked at a few on sourceforge.net but they all lack the functionality I require which it seems is quite heavily sort after. It needs to have the following :- *Asset Database *Call Logging with updates to customer via email * Call history against asset *Customer Portal :- Ability to log calls and seek ticket updates via web (This is most important), I don't want company A to be able to see company B's tickets If need be I have a small budget for this project, so please feel free to suggest commercial alternatives. I have both PHP and SQL server access. If you need to know anything else, let me know! Thanks Paul :o)

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